As time has wore on our organization has relied on slack less for team collaboration and more for monitoring.
Admittedly, the slack client is great at cross platform notifications and we leverage those in our monitoring processes, where alerts are sent via zabbix to pagerduty and slack simultaneously via webhooks.
In a real sense the responders have “any activity creates a notification” which enables them to react and others to view a record of what happened. This eliminates the casual “what happened?” conversations.
We’ve yet to have an oncall event fall through the cracks.
Admittedly, the slack client is great at cross platform notifications and we leverage those in our monitoring processes, where alerts are sent via zabbix to pagerduty and slack simultaneously via webhooks.
In a real sense the responders have “any activity creates a notification” which enables them to react and others to view a record of what happened. This eliminates the casual “what happened?” conversations.
We’ve yet to have an oncall event fall through the cracks.