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> It's a bit counter productive to shut down the people that is actually trying to help

It has been said that exceptions can and will be made.

Though I suspect it might not be as easy as just asking because if it was everyone would just ask, so those needing an exception will at least need to take time to formulate an explanation, and wait for responses, etc.

Not ideal, but IMO understandable from namecheap's position.



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