The problem is that "friendly" systems designed for the computer illiterate tends to be obstructive and unproductive for the vast majority of everybody else and that holds just as much in a real-life office as it does on a computer screen.

The term of computer illiteracy is useful in more than one way, and that is literacy. We don't structure our societies (including basic government services) around people who cannot read, instead, we we structure them around the understanding that the average citizen can read, and treat regular illiteracy as a problem to be solved, and in the first world where computer literacy is even a problem that can exist, it mostly has.