It seems that Anthropic is growing so rapidly that they don't really care about losing a few customers here and there with false positives. I still think it's crazy that you can never speak with a human there, even after spending $200/month on their service.
> It seems that Anthropic is growing so rapidly that they don't really care about losing a few customers here and there with false positives.
While I am convinced that anything can be done better, it seems to me, that it it's close to impossible to do this well. If you look at ~customer service provided by ~FAANG (who had decades to build this out, and none of which had to deal with Anthropic level growth) it's never as good as we would like it to be.
Either they are all terribly incompetent at customer service. Or customer service at super big internal company scale, with tons of small-ish customers, is extremely hard.
I can call my ISP and someone will pick up within 5-10 minutes. Sometimes instantly. For a 40 euro/month contract.
These guys have millions of customers. At least in this country fast and competent customer service is the main factor that differentiates them from their competition, which is cheaper but can be a pain in the butt. This seems to be worth the extra 5-10 bucks to millions of people.
They do. You get an account executive. And they can help you somewhat. As an example, a friend's startup lost all their access for a day while the AE tried to get them transferred from one kind of plan to another. Looking at it from the outside, it looks like any fast-growing startup just at a pace that is honestly quite unbelievable. They seem ridiculously successful.
