That was one 'tiny' merchant's view of the situation. I suspect that Amazon will be a lot more 'engaged' with larger merchants if it suits their purposes. I wouldn't write off Amazon strategy based on one first person account.
FWIW, they have told me I was one of their largest (I vaguely remember three years ago "the largest") customers "on mobile", and I was at a level where I was having nearly routine meetings with at one point a whopping seven people on their end climbing up the management hierarchy (who would, of course, tell me they could not provide ETAs on anything being fixed, and over the course of six months in contact, and now two months since I bothered talking back to them, still not even the most trivial of fixes have happened).
If you would like to compare how your company will fare in such a situation, I move a few million dollars a year through their service. I consider that tiny in be grand scheme of things (so I use that term), certainly in comparison to Amazon itself, but I am a giant in comparison to most of the other people who will be looking at their service seriously (I feel like most people who reach my size prefer not to rely so much on third-party payment networks; in fact, I don't even want to anymore, and am hoping to start doing direct credit card billing soon, ironically via PayPal Payments Pro, at which point Amazon is getting the axe).
But really, the most important points I made are very general: 1) this isn't new, as they've been in the PayPal-competitor business since 2008, and 2) to the extent to which this is somehow a new launch for Amazon, it is demonstrative of a pattern wherein they keep releasing new payment services without showing how they are related to each other and without having any kind of feature parity: this isn't a new service... this is a new feature of an existing service... and that's exactly how companies like PayPal and Alipay both added it... years ago.
Thanks for the clarification, I didn't mean to be offensive, I was just quoting your term re 'tiny'.
It looks to me as though the announcement, which may not be new (I'm not sure) indicates a new marketing push towards smaller retailers, but then I'm not involved enough to know for sure.
And I would just say that Paypal has an awful reputation as far as their treatment of their customers, so I would perhaps be a little wary of putting too much reliance on themr for your switch?
I didn't take it as an insult: just a misubderstanding.
FWIW, I have loved PayPal. They actively improve things, tend to be easy to deal with, actually fix bugs you report (although not immediately, but it does happen), and I have an account manager who actually gets things done when I need stuff done. Even before I was large enough to warrant a personalized person (I currently do like 6-7 million a year via PayPal), I always found talking to their customer support simple. Frankly, I think most of the issues dealing with them are because people don't understand the payment processing business much and end up using PayPal's service for things that you shouldn't (preorders being a big one, which includes small conferences) and then freak out rather than attempting to work something out with PayPal (like, I got my account locked once: somehow I got it fixed in a couple hours).
